ITIL®4 Foundation

The purpose of the ITIL®4 Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL®4 terminology, structure and basic concepts and has comprehended the core principles of ITIL®4 practices for Service Management.
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Overview
 

The purpose of the ITIL®4 Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL®4 terminology, structure and basic concepts and has comprehended the core principles of ITIL®4 practices for Service Management.

The ITIL®4 Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL®4 practices for Service Management without further guidance.

- Training & Exam is one bundle as mandated by AXELOS.
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Certified certificate is issued by AXELOS.

What’s In It for Me?

 
For Organizations:
·  ITIL® 4 is an adaptable framework used by service management organizations around the world. It optimizes digital technologies to co-create value, drive business strategy, and embrace digital transformation.
·  ITIL® 4  provides common practices and language to ensure your teams are aligned in their work.

 
For ICT Professionals:
·  Adopt ITIL® 4  best practices to support your day-to-day work.
·  Get certified to validate your knowledge and enhance your career with Axelos best practice guidance.
Training Duration 

Training Duration: 3 Days.

Topics to be covered
 
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Understand the key concepts of service management
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Understand how the ITIL guiding principles can help an organization adopt and adapt service management
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Understand the four dimensions of service management
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Understand the purpose and components of the ITIL service value system
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SUnderstand the activities of the service value chain, and how they interconnect
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Know the purpose and key terms of 18 ITIL practices
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Understand 7 ITIL practices​​​
About the Exam
 
 
Online through PeopleCert with a voucher valid for one year (click for a guideline)

Target Audience
 
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Individuals who require a basic understanding of the ITIL®4 framework and how it may be used to enhance the quality of IT service management within an organization.
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IT professionals that are working within an organization that has adopted and adapted ITIL®4 who need to be informed about and thereafter contribute to an ongoing service improvement program. This may include but is not limited to, IT professionals, business managers and business process owners.
Duration 
 
 
Duration: Training - 3  full days, Exam - Online through PeopleCert with a voucher valid for one year 
Pre-requisites
 
 
Attendees should have an understanding of service management; however knowledge of ITIL®4 is not required.

**ITIL® is a registered Trade Mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.

**The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. ​​

Contact Persons
Mr. Mohamed Sabra
Mr. Mohamed Sabra
Training Operations Lead
+202 3534 5045 / 01064022630