The Information Technology Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management in the world, it is a public framework that describes best practice in IT service management. It provides a cohesive set of best practice, drawn from the public and private sectors internationally.
ITIL® advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.
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** ITIL® is a registered Trade Mark of AXELOS Limited . Used under licence of AXELOS Limited. All rights reserved.
** The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.