Building Service Excellence



Overview

This one-day course introduces managers, professionals, practitioners, appraisal team members, and process improvement teams to best practices in delivering and managing services using the service view of the CMMIŽ model.

The course is composed of lectures and class exercises with ample opportunity for participant questions and discussions. Successful completion of this course requires that participants actively participate in classroom discussions and exercises in all three days, not missing any classroom time. This course fulfills a prerequisite to:




Objectives

Target Audience
Duration

One day.

Pre-requisites

Attending the 2-day Foundations of Capability course.

**CMMI® is a registered trademark of CMMI Institute, LLC.

For more information about training courses, please send an email with the name of the required training to secc-services@secc.org.eg
One of our representatives will respond to your inquiry via email within three working days.