Building Service Excellence
This one-day course introduces managers, professionals, practitioners, appraisal team members, and process improvement teams to best practices in delivering and managing services using the service view of the CMMIŽ model.
The course is composed of lectures and class exercises with ample opportunity for participant questions and discussions. Successful completion of this course requires that participants actively participate in classroom discussions and exercises in all three days, not missing any classroom time. This course fulfills a prerequisite to:
Attending the 2-day Foundations of Capability course.**CMMI® is a registered trademark of CMMI Institute, LLC.
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