Services Supplement for CMMI® for Development

 


Overview

This one-day course introduces service providers, appraisal team members, and process group members to CMMI® fundamental concepts related to service delivery. The CMMI® for Services (CMMI®-SVC) model defines effective practices that ensure quality services are delivered to customers and end users. Some types of services that would benefit from using CMMI®-SVC include operations, logistics, maintenance, IT, and many other services in government and industry. The course is composed of lectures and class exercises with ample opportunity for participant questions and discussions. After attending the course, participants will be able to describe the CMMI®-SVC model, discuss the modelís process areas, and locate relevant information in the model.

This course, combined with the Introduction to CMMI® for Development, fulfills the prerequisite for any course or role requiring an official introductory CMMI® for Services course. It is designed for professionals who have already taken Introduction to CMMI® for Development. The three-day Introduction to CMMI® for Services is recommended for those who have not yet taken an introductory course.


Objectives

Successful completion of this course enables participants to do the following:



Target Audience
Duration

1 Day

Pre-requisites

Before registering for this course, participants must have successfully completed the Introduction to CMMI® for Development course.

**CMMI® is a registered trademark of CMMI Institute, LLC.

For more information about training courses, please send an email with the name of the required training to secc-services@secc.org.eg
One of our representatives will respond to your inquiry via email within three working days.